Customer Log In
CCB will create user names and initial (temporary) password.
At first log in, customer will be required to change password.
Customer will have the ability to change password subsequently at any time, but will also be required to do so at specific intervals.
When changing password, customer will be required to enter the current password once and the desired new password twice.
There is a “forgot password” tool. A temporary password will be emailed to the address on file. After logging in with the temporary password, customer will be required to change.
Required fields for each customer:
- Company Name
- Contact Person
- Telephone Number
- Email Address
- Company Address
- Company City
- Company State
- Company Zip
Customer has the ability to view but not modify the above information.
Changes will be made by CCB after request is received via email.
Customer has the ability to view basic information about the credit card (s) they have on file. CCB will never store complete credit card information. Once an authorization form has been received via email, CCB will link basic card information to customer’s account. The customer will need to enter full credit card number and CSV for each purchase as it will not by stored by CCB at any time, for any purpose.
Customer has the ability to view order history.
Pre-paid services do not expire and there are no additional fees associated with these packages.
Payments made for one service may be applied to another service on a case by case basis. If customer requires this to be done, he must send the request by email to CCB.
Refunds will only be offered to customers that have more than $100 USD in the account and will be processed two (2) weeks after the last day service was given to ensure thorough reconciliation.